At GRABTURECARTWIX LLC, we want you to be fully satisfied with your purchase. If, for any reason, you’re not happy, you may request a return within 30 days of receiving your order.

1. Return Eligibility

You may return items that meet the following conditions:

  • Returned within 30 days of delivery

  • Item is unused, undamaged, and in original packaging

  • Includes all original components, tags, and labels (if applicable)

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Items marked as Final Sale

  • Gift cards

  • Used or damaged items not due to a manufacturing defect

3. Free Return Shipping (U.S. Only)

We offer FREE return shipping on all eligible items shipped within the United States.
Please contact us to receive a prepaid return shipping label and the return address before sending your item back.

4. How to Start a Return

To begin a return, please contact us within 24 hours of receiving your order.

Phone: +1 (859) 309-9610

Email: support@grabturecartwix.store

Please include your order number and reason for return.

5. Return Process

  1. Request a return by contacting us

  2. Receive a prepaid return label via email

  3. Repack the item securely and attach the return label

  4. Drop it off at the nearest carrier location (e.g., USPS, FedEx, UPS)

We recommend saving the tracking number for your records.

6. Refunds

Refunds are issued once your return is received and inspected.

  • Refund Method: Original payment method

  • Refund Time: Processed within 7 business days after receipt and approval

  • You will receive an email confirmation when the refund has been issued

7. Exchanges

If you need a different size, color, or item, we’re happy to help:

  • Contact us to request an exchange

  • We’ll provide a free return label for the original item

  • A replacement will be shipped once we receive and inspect the return

  • If the item is unavailable, you may choose a refund instead

For different products, simply request a return and place a new order.

8. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 24 hours of delivery

  • Provide clear photos of the item and packaging

  • We will either issue a full refund or send a replacement at no additional cost

9. International Returns

We currently do not accept international orders or returns.
Our return and refund services apply only to orders within the USA.

10. Return Questions